Frequently Asked Questions

1. What is the Sofiqe app?

The Sofiqe app is a personalized makeup and beauty application that uses advanced technology to analyze your skin tone and facial features. It helps you find the perfect makeup products and shades tailored specifically for you.

2. How does the app work?

Sofiqe uses your camera to capture an image of your face. It analyzes your skin tone, facial features, and personal preferences to recommend makeup products, including foundation, lipstick, eyeshadow, and more.

3. How do I set up the app?

Download the app from your mobile app store (iOS or Android). Open the app and create an account by signing up with your email or social media. Follow the step-by-step guide to allow the app to access your camera and upload your first photo.

4. Do I need to create an account to use Sofiqe?

Yes, to personalize your experience and save your preferences, creating an account is necessary.

5. How does Sofiqe match makeup to my skin tone?

Sofiqe uses advanced color-matching technology to analyze the tones in your skin. Based on this analysis, it suggests makeup products from its database that best complement your skin tone.

6. How do I use the filters on the eyeshadow section?

Go to the eyeshadow section. Select the filter option to choose specific categories (such as Eyelid, Eyesocket, or Orbital bone). The app will display recommendations based on your preferences.

7. How do I adjust makeup recommendations?

You can manually adjust recommendations by specifying your skin type, color preferences, or desired product categories. The app’s filters and settings allow customization to suit your unique needs.

8. Can I share my makeup looks on social media?

Yes! Sofiqe allows you to share your favorite looks directly from the app. You can also add custom captions, hashtags, and links before sharing on platforms like Instagram and Facebook.

9. How does the loyalty program work?

Sofiqe offers a loyalty program where you earn points by using the app, making purchases, and sharing content. These points can be redeemed for discounts or exclusive offers within the app.

10. Is the Sofiqe app free to use?

Yes, the app is free to download and use. However, some premium features or products may require purchases.

11. What should I do if the filters or features are not working properly?

If you encounter any issues with the filters or other features: Ensure your app is updated to the latest version. Try restarting the app. If the issue persists, contact Sofiqe support through the app's 'Help & Support' section.

12. What devices is Sofiqe compatible with?

Sofiqe is available on iOS and Android devices. Check your device’s app store to ensure compatibility with your operating system.

13. Can I get professional makeup tips on the app?

Yes, Sofiqe offers expert tips and tutorials based on your selected makeup look. It includes videos and step-by-step guides tailored to your features.

14. How secure is my personal information?

Sofiqe is committed to protecting your privacy. Your personal data, including photos, are securely stored and not shared with third parties. You can review our privacy policy for more details.

15. How do I change the language in the app?

Current version ofthe app is only available in the English language.

16. How can I create User-Generated Content (UGC)?

Creating UGC with the Sofiqe app is easy and rewarding. Follow these steps:

1. Record Your Look: Use the app’s built-in video submission tool to capture your makeup look, complete with the menu and features visible.

2. Follow Prompts: Use pre-filled prompts such as "Share your favorite Sofiqe product" or "Show us your before-and-after transformation."

3. Submit Your Content: Upload your video with just one click using the in-app submission feature. Alternatively, you can submit it via email or DM. Email is ugc@sofiqe.com. Please include your username so we can assign discounts and VIP points to your account.

17. What are the benefits of creating UGC?

Creating UGC offers exclusive rewards:

1. Discounts: Receive special discounts on your next purchase.

2. Features: Get featured on Sofiqe’s social media or website, gaining exposure.

3. Rewards: Earn loyalty points and enter exciting giveaways for every submission.

18. Do I need professional equipment to create UGC?

No, professional equipment is not required. Sofiqe’s app has it all built in and designed to work seamlessly with your smartphone, making it easy to create high-quality content from anywhere.

19. What should I do if my UGC submission isn't accepted?

If your submission isn’t accepted, don’t worry. Contact Sofiqe’s support team for feedback and tips on improving your next video or photo submission.

20. Can I repurpose UGC content for other platforms?

Yes! Sofiqe allows you to download your submitted content, so you can share it across other social media platforms and showcase your creativity to a wider audience.